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Updating Your Profile

Forgotten Password

If you have forgotten your password, you may retrieve it by clicking here. Enter your username, which is the email address you registered with us and then click on the [Submit] button. An email with a password and link will be sent to you so that you can reset your password.

Follow these simple steps to reset your password:

  1. Open the email we have sent you.
  2. Click on the link and it will open a browser window for you to reset your password.
  3. Enter the password we have provided.
  4. Enter your new password.
  5. Enter your new password again.
  6. Click the [Submit] button.

Locked Account

If you enter an incorrect password six times consecutively, your account will be ‘Locked’ to protect your security. Please call Customer Service at 2299 3988 and we will help you to unlock it.